What to expect at your appointment

Our Commitment to You

At Bailey Podiatry & Reflexology, we’re dedicated to providing high-quality, patient-centred care in a clean, safe, and welcoming environment. Our clinic is built on the principles of clinical integrity, respect, and evidence-based treatment.

We aim to make your experience with us positive from the moment you get in touch to the end of your care journey. The following outlines what you can expect from us—and what we ask in return to help us deliver the highest standard of care.

Our Promise

  • We treat every patient with dignity, kindness, and professionalism.

  • We strive to run on time and will keep you informed of any unavoidable delays.

  • Our care follows up-to-date clinical guidelines, and we stay current with CPD and professional training.

  • We maintain strict infection control and hygiene protocols in accordance with HCPC and Royal College of Podiatry standards.

  • Treatments are always explained clearly, and your consent is central to every clinical decision.

What We Ask of You

To help us work efficiently and safely, we kindly request that patients:

  • Arrive on time for appointments. This helps us keep to schedule and ensures everyone receives the full time they’re booked for.

  • Let us know at least 24 hours in advance if you need to cancel or reschedule. This allows us to offer the slot to someone else in need. Late cancellations or missed appointments may incur a charge.

  • Keep us informed of any changes to your medical history, medications, or contact details. This ensures we’re working with the most accurate and up-to-date information.

  • Avoid wearing nail polish or dressings on your feet if we are examining or treating nails or skin.

  • Respect clinic boundaries—audio or video recordings must only be made with staff consent.

  • Pay promptly at the time of treatment. Receipts/invoices can be issued on request.

Clinical Safety

We use sharp and sterile instruments as part of routine care. While the risk is minimal, please be aware that minor skin nicks or reactions can occur. All procedures are carried out with full attention to your safety.

If you develop an infection, open wound, or suspect you need antibiotics, please consult your GP or NHS urgent care services. We do not provide long-term wound care or ulcer management—this is best handled in collaboration with NHS services.

Treating Children and Young People

Patients under the age of 16 must be accompanied by a parent or guardian who can provide consent and remain present during the appointment.

Ongoing Support

Our goal is to support your foot health, but not every condition resolves immediately. If you're concerned that your issue hasn’t improved following treatment, please let us know. We’re happy to offer a review appointment (free of charge) within one week of your original visit, where clinically appropriate.

Confidentiality and Your Information

Your privacy is important to us. All personal and medical information is kept confidential and processed in accordance with data protection regulations. Full details are available in our clinic Privacy Policy.

Need to Speak to Us?

Bailey Podiatry & Reflexology
The Glen, Main Street, Brampton, Cumbria, CA8 1SB
Tel: 016977 2191
Email: baileypodiatry@gmail.com
Website: www.baileypodiatry.co.uk