Terms of service

Bailey Podiatry & Reflexology – Terms and Conditions

Please read the following terms and conditions carefully before attending your appointment. By booking and attending a consultation or treatment, you agree to the terms outlined below.

1. Appointments and Cancellations

  • All appointments must be booked in advance.

  • We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

  • Missed appointments or cancellations with less than 24 hours’ notice may be charged at 50% of the full appointment fee.

2. Payment and Fees

  • Payment is due at the time of your appointment by card, cash, or bank transfer.

  • Fees are clearly displayed and may vary depending on the treatment provided.

  • Some advanced treatments (e.g. plasma therapy) may require pre-payment or a treatment plan agreement.

3. Late Arrivals

  • Please arrive promptly. If you arrive late, we will do our best to accommodate you within the remaining time.

  • If you are more than 10 minutes late, the appointment may need to be rescheduled and could be subject to a missed appointment fee.

4. Clinical Consent

  • You will be required to complete a medical history form before your first appointment and update it as needed.

  • Some treatments require additional written consent following a clinical explanation.

  • You have the right to decline or withdraw consent at any time.

5. Treatment Suitability

  • All treatments are subject to clinical assessment.

  • If a treatment is deemed unsuitable for medical or safety reasons, we will offer alternative options where appropriate.

  • Some treatments may not be suitable for certain medical conditions, allergies, or during pregnancy.

6. Children and Young People

  • Patients under the age of 16 must be accompanied by a parent or legal guardian who can provide consent.

  • The accompanying adult must remain present during the appointment.

7. Infection Prevention and Safety

  • We follow strict hygiene and infection control procedures in accordance with public health and professional guidelines.

  • Please do not attend your appointment if you are unwell or have symptoms of a contagious illness (e.g. flu, COVID-19, or skin infection).

8. Privacy and Data Protection

  • We take your privacy seriously. All personal information is treated confidentially and stored securely in accordance with UK GDPR.

  • We will not share your information with third parties without your consent unless required by law.

9. Feedback and Complaints

  • We welcome feedback and strive to continually improve our service.

  • If you are dissatisfied with any aspect of your care, please let us know. A copy of our complaints policy is available on request.

Contact Details:
Bailey Podiatry & Reflexology
The Glen, Main Street, Brampton, Cumbria, CA8 1SB
Tel: 016977 2191
Email: Baileypodiatry@gmail.com
Website: www.baileypodiatry.co.uk

Thank you for choosing Bailey Podiatry & Reflexology. We are committed to providing safe, effective, and patient-centred care.